FAQs

FAQs

1.DO | NEED TO HAVE AN ACCOUNT TO ORDER?

No, you can also place an order as aguest, But, there are some jerks if you have anaccount with us:Quick checkout process
Easily view your order status and order historyReceive updates detailing our new releases and special promotions

2.WHAT PAYMENT METHODS DO YOU ACCEPT? 

We accept all major credit cards (VISA, Mastercard, Discover, AMEX) and PayPalpayments.

3. HOW SECURE IS MY ONLINE ORDER?
When purchasing online using your credit card, all of your information is enteredinto aSSL, secure web page, Your information is then $SL-encrypted and sent directlyto ourcredit card provider's network, where your card and transaction is authorizedandapproved, Your credit card information is not stored on our servers.

4. ARE THERE ANY EXCHANGE RATES ?
All of our transactions are based in US Dollars, if your credit card is based inanothercurrency, your order total will be calculated in accordance with the dailyexchange rate ofthe date your card issuer processes the transaction.

5. HOW DO I SET MY SHIPPING ADDRESS ?

Since our website and service are based on English, all the information that youtyped in isrequired to be English input method, including punctuations. lf certainletters of youraddress contain Non-English letters, you are advised to use the similarEnglish onesinstead, For example, you may change letter "? " to "c".

6. CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?

Please be advised that your shipping address cannot be revised after the order hasbeenprocessed or shipped, Kindly update your shipping address to your residentialaddressinstead of your vacational address as we do not know how long thedestination's customsdepartment will have the package on hold.

7.HOW LONG DOES SHIPPING TAKE & HOW CAN I TRACK MY PACKAGE?

The delivery time is based on the shipping option that you have chosen, Once theorder hasshipped, we will email your tracking number and tracking website. We arenot responsiblefor delays caused by the customs department in your country.

8. WHAT DO I DO IF I HAVE'MISSING ITEMS IN MY ORDER?
lf something is stillmissing, please contact us immediately at 
ducngocphamxzqe@gmail.com
IF YOU STILL HAVE ANY QUESTION, PLEASE CONTACT US DIRECTLY ducngocphamxzqe@gmail.com